After completing the course, you will know how to:
- plan for negotiations – gather evidence, identify strengths, and develop persuasive messaging
- understand your personal negotiation style, your values and key motivators
- communicate effectively with different personalities and develop team interaction styles
- control your physiological responses when negotiating, particularly when under pressure (self-imposed or contextual)
- regulate emotions, including dealing with frustration and roadblocks, and remaining calm during challenging negotiations (including de-escalation tactics)
- identify hindrances to trust building and understand the key facilitators of building rapport.
Deborah is a registered psychologist, an experienced consultant, and facilitator specialising in interpersonal influence, negotiation, conflict resolution, and cross-cultural and cross-organisational communication.
She is Director of Psychological Edge, which focuses on optimising the performance of individuals and groups. In this role she delivers training in emotion management and effective decision-making, which includes strategies in resilience building, conflict negotiation, and stress mitigation.
Deborah also works for the Department of Defence, where she’s held various roles over the past twenty years. She is currently a Senior Psychologist with the department, and her expert advice has helped shape whole-of-government policy, and co-operation and engagement planning. This role requires extensive networking with international allied agencies, conducting psychological research to achieve collaboration and sharing of resources, and sees her regularly interacting with analysts in the UK, US, and New Zealand.
She is a contributing author to the book The Long Road: The Future of Indigenous Capability Development, writing a chapter on the value of emotional intelligence for selection and training in defence.