Event title

Health Symposium

Challenging the future of health: research insights

The Health Symposium - Challenging the future of health: research insights links health-centric research with contemporary industry insights. The symposium gives senior health administrators, policy makers, health insurance representatives, and health practitioners the opportunity to discuss and critically reflect on the future of the health sector with world-leading researchers. The symposium is at the forefront of knowledge creation.

Hear about the latest, cutting-edge research in multiple areas, including developing digital hospitals, navigating the challenges of virtual health service delivery, co-creating of health services, and managing change in the health sector.

Download the full Health Symposium brochure and program here.

Registration has now closed.

Symposium program


8:00 – 8:30


8:30 – 8:45

Conference welcome and overview

8:45 – 9:15

Plenary session – the future challenges of health (5 min pitches on challenges)

Five 5-minute pitches on challenges from:

  • Michael Draheim – Metro South Health
  • Donna Bonney – Mater Education
  • Dr Alex Chaudhuri – The Prince Charles Hospital
  • Professor Claire Wainwright – Lady Cilento Children’s Hospital
  • Dan Harradine - KPMG


9:15 – 10:15

Concurrent sessions

Session 1

Digital hospitals: promises and challenges

Professor Andrew Burton-Jones – The University of Queensland
Dr Saeed Akhlaghpour – The University of Queensland

Session 2

Managing organisational change in health

Associate Professor April Wright – The University of Queensland
Dr Robyn King – The University of Queensland

10:15 – 10:45

Morning tea

11:00 – 12:00

Concurrent sessions

Session 3

Navigating the challenges of virtual health service delivery

Associate Professor Nicole Gillespie – The University of Queensland
Dr Nicole Hartley – The University of Queensland
Joanna Kho – The University of Queensland

Session 4

Co-creation of health services

Professor Janet McColl-Kennedy – The University of Queensland
Associate Professor Len Coote – The University of Queensland
Dr Lily Cheung – The University of Queensland

12:00 – 12:45



12:45 – 13:45

Concurrent working groups

Working group 1

Future of digital health

Professor Andrew Burton-Jones – The University of Queensland

Working group 2

Leadership of change in health care systems

Associate Professor April Wright – The University of Queensland

13:45 – 14:45

Concurrent working groups

Working group 3

Building capability in regional/remote community and home health

Professor Deb Theodoros – The University of Queensland
Professor Anthony Smith – The University of Queensland
Associate Professor Nicole Gillespie – The University of Queensland

Working group 4

Consumer-driven health models

Professor Janet McColl-Kennedy – The University of Queensland
Professor Claire Wainwright – The University of Queensland

14:45 – 15:15

Afternoon tea

15:15 – 16:15

Concluding panel session – where to from here?

Chaired by Professor Stephen Birch, Director, Centre for the Business and Economics of Health,The University of Queensland


  • Professor Len Gray – The University of Queensland
  • Dr David Rosengren – Metro North Hospital and Health Services
  • Tami Photinos – Royal Brisbane and Women’s Hospital


16:15 – 17:15

Post-symposium networking drinks

Symposium speakers


Dr Saeed Akhalghpour

Saeed is a lecturer in Information Systems at UQ Business School. Prior to joining The University of Queensland in 2015, he held academic positions at Middlesex University London (UK), and McGill University (Canada), where he also obtained his PhD in Management. He has taught courses such as e-Marketing Strategy and Social Media, International Business Environments, and Managing Data and Databases to business students in London, Montreal and Tehran.

Saeed’s research has been published in top-tier academic outlets, including American Journal of Sociology, Journal of the Association for Information Systems, Journal of Information Technology, and Journal of the American Medical Informatics Association.

His research interests include applications of IT in healthcare, diffusion and adoption of IT innovations (particularly, management and IT fashions), and organisational applications of social media (aka, social business). His current project, in collaboration with UQ colleagues, focuses on implementing electronic medical records in Queensland hospitals and health services.


Donna Bonney

Donna has 30 years of healthcare experience as a clinician, educator, manager and leader in a variety of public and private healthcare environments.  As part of the Mater Group Executive, she has a strong learning and development background and substantial experience in leading the provision of healthcare related education including a broad range of organisation-wide teaching and learning programs for over 7000 staff across three campuses.  In her current role as CEO of Mater Education she also leads the operations of a private, commercial Registered Training Organisation delivering a suite of nationally recognised healthcare qualifications as well as community education, clinical education and simulation-based programs for the continuing professional development of the healthcare workforce. 

Donna is also currently a Board Director of a state-wide, not for profit clinical service provider and member of the Board’s Governance Committee and Clinical Advisory Committee. She has a number of tertiary and higher degree qualifications in nursing, education, project management and corporate governance and holds adjunct Professor and Associate Professor roles with both The University of Queensland and the Australian Catholic University.


Professor Andrew Burton-Jones

Andrew is Professor of Business Information Systems at UQ Business School and an Affiliate of UQ’s Centre for the Business and Economics of Health. Andrew has taught undergraduate, graduate, and executive programs in several countries (USA, Canada, China and Australia), with a particular focus on the implications of new technologies for governance, control, and strategy.  His research focuses on how organisations can most effectively use new information systems.

Most recently Andrew completed a large case study on the use of electronic health records in community care in Canada. He is now in the middle of a longitudinal case study of the Digital Hospital program in Queensland. He has published widely in top journals and serves in several leadership positions with international journals and academic associations.


Professor Stephen Birch

Stephen Birch is Director of the Centre for the Business and Economics of Health at The University of Queensland. Prior to joining the Centre, he was Professor of Health Economics at McMaster University in Canada for 30 years. He is also visiting professor at University of Manchester, and has held honorary appointments at the University of Technology in Sydney, at dental schools in Toronto and Malmo and the School of Public Health at Cape Town. Stephen also previously worked at the Medical Care Research Unit, Sheffield University and at the Centre for Health Economics, York University.

He served on the Ontario Health Professions’ Regulatory Advisory Council, the Hamilton, Niagara, Haldimand, Brant Local Health Integration Network, and the York District Health Authority Community Health Council. He was also appointed to the Canadian Academy of Health Sciences expert panel on improving access to oral health care for vulnerable people living in Canada.

He has over 260 published research papers with particular interests in health service and health workforce planning, access to care in underserved populations, and needs-based allocation of resources and provider remuneration. Part of this work has focused on oral health and the provision of dental care with particular interest in indigenous populations. He served as Senior Editor for Social Science and Medicine for 15 years and continues to serve on the editorial advisory board.

Stephen holds a PhD in Economics from York University, a Master of Science in Fiscal Studies from Bath University and a Bachelor of Arts in economics from Sheffield University.


Dr Alex Chaudhuri

Alex practices clinical infectious diseases out of a passion for patient-care and problem-solving across varied medical specialties. He is Director of Infectious Diseases at The Prince Charles Hospital after having trained at the Royal Brisbane and Women’s Hospital, the Pasteur Institute, Paris, and in clinical research at the Harvard Medical School. He completed his MBA from UQ recently where his passion for patient-centred care was channelled into management projects within the hospital system.

Diagnostic conundrums interest him. His determination to find answers led him to diagnose the first case of tick-borne encephalitis ever recorded in Australia. He does not appreciate comparisons made with television's "Dr. House", as he believes good communication and empathy are the most effective tools in medicine, something that is found lacking in the TV character. While continuing to look for answers at the individual patient level, he is now searching for answers at a systemic level, at a time when health-care costs are rapidly increasing.

While diagnoses are not the challenge in this sphere, what remains elusive is providing a cost-effective alternative to hospital admission that is consumer-driven, safe and that leads to better outcomes.


Dr Lily Cheung

Lilliemay (Lily) attained her PhD in Marketing from UQ Business School, investigating how resource integration in social networks improves social health and wellbeing.

Her areas of interest in research include transformative service research, consumer behaviour, consumer health and wellbeing. She has been published in leading journals, including Journal of Service Marketing, Marketing Theory, and Medical Journal of Australia.




Associate Professor Len Coote

Len is an Associate Professor in Marketing at UQ Business School. He is a member of the Quantitative Marketing research group and his specific research interests are the development and application of new statistical theory for studying decision making and choice. His research is published in international peer-reviewed journals including the Journal of Business Research and Journal of Choice Modelling.

Together with Jordan Louviere and Campbell Rungie, Len is one of the developers of a very general and flexible choice model (called a structural choice model). Choice models are used in applied economics, business and marketing, and transport and logistics to model decision making and predict choice. Len is a contributor to the DisCoS software. DisCoS is a shorthand expression for Discrete Choice Software and is estimation software for structural choice models.

Len also serves as Vice-Chair of the Australian Consortium for Social and Political Research. ACSPRI is a non-profit consortium of Australian universities established for the purpose of promoting excellence in social and behavioural research.


Michael Draheim

Michael is the CIO for Metro South Hospital and Health Services based in Brisbane, Australia. Metro South Health provides specialist healthcare to a population of over 1.1 million people, or 23 per cent of Queensland’s population. Michael is also an Adjunct Professor at UQ Business School.

Michael has more than 30 years’ health care experience in both public and private organisations across Australia. This includes health management and leadership roles, including 12 years at senior management and executive levels. He has over 14 years of clinical practice across a variety of settings with speciality focus as a Registered Nurse with advanced practitioner expertise in Adult Intensive Care and Advanced Life Support. He also has practical experience in clinical education, informatics and leadership positions.

From an outcome perspective, Michael’s major achievements include the successful delivery of the first end-to-end digitalisation of a major public hospital in Australia, including the first adult public hospital in Australia to achieve EMRAM Level 6; service delivery transformation to support changing models of care; aligned reporting around data analytics and predictive modeling to support clinical care; and delivering projects to support major telehealth services to regional and remote hospitals.


Associate Professor Nicole Gillespie

Nicole is Associate Professor of Management at UQ Business School and an International Research Fellow at the Centre for Corporate Reputation, Oxford University. Trained as an Organisational Psychologist, Nicole’s research in the health sector focuses on the development and repair of stakeholder trust in health organisations and health services, the implementation and adoption of technology-enabled health services (e.g. tele-medicine and telehealth), and organisational and practice change.

Nicole is currently a Chief Investigator on five NHMRC grants, including the UQ Centre of Excellence in Telehealth and a large partnership grant with the Royal Flying Doctor Service. She has conducted research in a range of health contexts, including hospitals, rural and remote health services, aged care facilities and home care. Her research appears in leading international journals, including the Academy of Management Review, Journal of Management and Journal of Applied Psychology. Nicole teaches Management Frameworks and Organisational Behaviour on the UQ MBA program and is the recipient of five teaching excellence awards.



Professor Len Gray

Len is the Director of the Centre for Research in Geriatric Medicine and the Centre for Online Health.

He has formal training in medicine as a specialist geriatrician and in health administration. He assumed the role of Professor in Geriatric Medicine at UQ in 2002. He established the Centre for Research in Geriatric Medicine in 2009, and took up the additional role of Director of the Centre for Online Health in 2010. Previously he held senior management positions in the public health system in Victoria, in general management and aged care services.

His research interests focus on aged care policy, models of aged care service delivery, assessment and care planning systems, and in recent years, e-health and telemedicine strategies.

He leads international development of the interRAI Acute Care system of assessment, and is the Australian coordinator for interRAI, and principal investigator on the NHMRC Centre of Research Excellence in Telehealth, established in 2013.


Dan Harradine

Dan is a Partner at KPMG, and one of the leaders of the firm’s national Health, Ageing and Human Services (HAHS) practice. Based in Brisbane, he heads up KPMG’s Queensland and Northern Territory HAHS offices.

Dan has more than 17 years’ experience working across the public and private sectors, having held executive roles across a number of Queensland Government agencies prior to joining KPMG in 2013. These roles included providing advice to Premiers, Ministers and Directors-General on major healthcare reforms, social policy initiatives, infrastructure delivery programs and service enhancement projects.

Specifically in relation to healthcare, Dan has led significant system reform and improvement activities across a number of Australian jurisdictions. Immediately prior to joining KPMG, as a member of Queensland Health’s executive team Dan led the design and implementation of Queensland’s version of agreed national health reforms.


Dr Nicole Hartley

Nicole is a research academic with UQ Business School. Her academic career spans 14 years at institutions in both Sydney and Queensland. Her teaching expertise is in advertising, marketing strategy, digital media, and consumer behaviour. Her specific research interests include: service technology, virtualised services, customer-brand relationships, message framing, new media and service innovation. Nicole’s current research agenda focuses upon exploring customer perceptions of the advent of technology and various forms of disruption in the delivery of services. This research is currently focused within the education, tourism, and health industries.

Nicole works closely with companies in the Brisbane technology start-up and social enterprise scene, to advise on marketing and advertising strategies to launch new-to-market technology-based products and services both nationally and globally.

Prior to her academic career, Nicole was employed as Marketing Manager/Director for various corporations in the tourism, education and communication industries both in Australia and the UK.


Joanna Kho

Joanna is a Postdoctoral Research Fellow for the Centre of Research Excellence in Telehealth (CRE).  She is involved in a number of telehealth research projects, one of which examines the integration of technology-mediated healthcare service provision through telehealth at the Royal Flying Doctor Service (RFDS). Research findings will advance the understanding on how telehealth impacts on professional practice that may influence telehealth policy by demonstrating the feasibility and integration of telehealth in primary care practices.

Joanna’s PhD research focuses on the implementation and adoption of telehealth in residential aged care facilities. She examined how health professionals change and reconfigure their professional competence and routines when practicing in technology-mediated service settings. Joanna’s research findings will provide a more holistic view on how technology impacts on professional practice.


Dr Robyn King

Robyn’s teaching expertise is in management accounting at the introductory, advanced and postgraduate levels. Her research interests include management control system design and use, with a particular interest in health care settings. Robyn’s prior work focussed on how management control system design varies with ownership of health care organisations.

More recently her focus has shifted to management control system design and use in innovative organisations and not-for-profit settings. In conducting her research, Robyn has worked closely with a number of Queensland hospital and health services, the Australian Association of Practice Management and privately held health care businesses.


Professor Janet McColl-Kennedy

Janet is a Professor of Marketing at UQ Business School. She is also a Visiting Professor at the University of Cambridge and an ongoing Fellow of St Edmund’s College, Cambridge.

Her research interests focus on customer experience management and include service recovery, customer complaining behaviour, customer rage, and customer value co-creation. She has particular expertise in health care and the professions.

She has made a significant research contribution to the discipline of marketing, specifically in her research area of ‘Services’. Janet is recognised as one of the leading marketing academics in Australia, and internationally viewed as a leading researcher in Service Science.

Her work consistently appears in prestigious journals, such as the Journal of Retailing, Journal of the Academy of Marketing Science, and Journal of Marketing Management.


Tami Photinos

Tami is the Executive Director of the Women’s and Newborn Services (WNS) at the Royal Brisbane and Women’s Hospital and also the Executive Director for Women’s and Children’s Clinical Stream across Metro North Health.

She commenced her nursing training at the then Royal Brisbane in 1985 and has remained with the Royal Brisbane and Women’s Hospital for the last 32 years. She also completed her midwifery studies at the Royal Women’s Hospital where she worked in Neonatal Units and Birth Suites. Tami’s other expertise is in Emergency Medicine and Retrieval Services. She has a keen interest in trauma related activities and worked on coordinating Early Management of Severe Trauma (EMST) courses for the Royal Australian College of Surgeons.

Tami has held various senior roles in the industry throughout her career, including Acting Director of Safety and Quality, Assistant Nursing Director in the Department of Emergency Medicine, and Nursing Midwifery Director at the Royal Brisbane and Women’s Hospital.


Dr David Rosengren

David is the Acting Executive Director of Operations at Metro North Hospital and Health Services. He is an emergency physician with over 20 years of clinical experience in both public and private hospitals across Queensland and the current Chair of the Queensland Clinical Senate, which is a senior multidisciplinary clinical leadership group responsible for providing advice to government around strategic health system issues.

He has held various executive level roles across the health sector, including the Director of Metropolitan ED Access Initiative at Queensland Health, Director of Emergency Centre at Ramsay Health Centre, and Director of Executive Operations at Metro North Hospital and Health Services. In addition, David has a board position with UpToDate, was Chairman of the Emergency Medicine Foundation, and Chair of Queensland Faculty for the Australasian College for Emergency Medicine.


Associate Professor Anthony Smith

Anthony is an Associate Professor and Acting Director of The University of Queensland’s Centre for Online Health (COH). He also holds an Adjunct Professor appointment at the University of Southern Denmark's Centre of Innovative Medical Technology, in Denmark.

He has more than 17 years of research experience involving the planning, implementation and evaluation of new telemedicine applications for the benefit of clinicians and patients in regional and remote areas of Queensland. He has developed and sustained an exemplary international track record in the establishment and evaluation of telehealth, principally in paediatrics and more recently in the adult and aged care disciplines. In collaboration with the Royal Children's Hospital in Brisbane, he was instrumental in the establishment of the telepaediatric service - which provides routine telehealth services for children throughout Queensland.

In the field of telemedicine and telehealth, Anthony has over 150 publications, including 138 papers in peer-reviewed journals, three edited books and 13 book chapters on telemedicine-related topics. While the field remains highly specialised in comparison to other disciplines, his work is receiving over 100 citations per annum. He continues to present his work through publication, national and international conferences and local meetings.


Professor Deborah Theodoros

Professor Deborah Theodoros is the Head of Speech Pathology in the School of Health and Rehabilitation Sciences at UQ. She is a founder and co-director of the Centre for Research in Telerehabilitation UQ Business School. Her research focuses on the assessment and treatment of acquired motor speech disorders and on the development and implementation of telerehabilitation applications in speech pathology.

She has been awarded over $10 million in research funding including six NHMRC project grants in the field of telehealth. She is the Past National President of Speech Pathology Australia.


Professor Claire Wainwright

Professor Claire Wainwright is a paediatric respiratory physician and co-lead for cystic fibrosis (CF) services at the Lady Cilento Children’s Hospital in Brisbane, which manages around 450 children with CF across Queensland and northern NSW. Research interests include clinical trials, development of lung disease in CF, airway microbiology, and patient reported outcomes in CF.




Associate Professor April Wright

April is a qualitative researcher who explores the interplay between institutions and organisations as a source of both change and stability. Her research investigates how institutions - such as the state, markets, managerialism, and professions - guide the strategies, structures and practices of organisations and individuals and, at the same time, how macro-level institutions are both maintained and changed through the micro-level actions of organisations and their members.

April has conducted longitudinal studies of institutional maintenance and change in a variety of empirical settings, including English County Cricket, financial institutions, and hospital emergency departments. She is a Chief Investigator on an Australian Research Council Linkage Project grant which explores institutional change processes in hospitals.

Her research has been published in leading international journals, including the Academy of Management Journal, Journal of Business Venturing, and Journal of Banking and Finance.


Renea Collins

Renea is the Clinical Director for eHealth. She provides clinical leadership, strategic direction and leads the change management in the implementation of an integrated electronic medical record (ieMR). She has been the Clinical Lead for the ieMR project at Princess Alexandra Hospital (PAH) since 2012, which has implemented the initial stages of the ieMR. She was the Queensland Clinical Lead of the Electronic Medication Management, Anaesthetics and Research Trial Support release that went live at the PAH in March 2017, Mackay Hospital in October 2017, and most recently at Logan Hospital 4 December 2017.

Her clinical background is as a Venous Thromboembolism (VTE) Clinical Nurse Consultant, where she coordinated a VTE prevention program at a tertiary hospital and health service district. She has presented at international and national conferences, and published articles related to VTE, nursing, and clinical informatics.


Dr Christine Slade

Christine is a lecturer in Higher Education in the Institute for Teaching and Learning Innovation (ITaLI) at The University of Queensland, with leadership roles in assessment and teaching quality. She is an active researcher in digital health curriculum, innovative pedagogies, assessment integrity and academic practice. Since 2004, Christine has undertaken her professional career while living with a chronic illness and has experienced firsthand through the Princess Alexandra Hospital the significant difference digital health care can make to a consumer’s life.

Christine’s main consumer representation is in digital health care, and she is currently a member of the Australian Commission on Safety and Quality in Health Care’s My Health Record in Emergency Departments’ Oversight Committee. In August 2016, Christine presented about her consumer experiences at the Queensland Clinical Senate’s The Digital Transformation of Health Conference.  She is a member of Health Consumers Queensland and the Consumers Health Forum of Australia.



UQBS Health Symposium
Wednesday 28 Feb 2018
8:00am to 5:15pm
Event location: 
UQ Brisbane City, 293 Queen Street, Brisbane